Random Thoughts: Why Didn’t We Do That?
In case you missed it, earlier this week we talked about the new travel site TripKick, which helps identify the ‘best’ rooms in specific hotels.
After thinking about the service a little more, I wondered why hotels or chains do not already offer this service. Personally, if I stay at a hotel where I know I will be staying again, I commonly make a little note in my phone about which rooms to ask for during my next stay.
Who better to offer than kind of information than the hotel itself? They know the layout of the rooms, which ones are better than others…why not offer that info to guests? Beyond that, why not charge more for the rooms with a good view (commonly done), quieter, larger, etc. and less for rooms with a blocked view or small window, etc. If I don’t care about being next to the elevator, charge me less!
So, as a large organization, hotel or not, how do motivate and encourage your team to begin thinking about solving these common / basic problems, rather than have someone else solve them for you?