Too Much TripAdvisor
Jim Brody, our rep at TripAdvisor, passed along this email earlier in the week. Apparently it is making the rounds at TripAdvisor HQ not because it is negative, but actually because TripAdvisor has sent our friend Bob too much business.
Behold the power of the internet. And specifically, user-generated content / reviews.
From: “Bob Wombacher, Jr.”
Sent: Tuesday, March 25, 2008 1:26:21 PM GMT -05:00 US/Canada Eastern
Subject: A different kind of problem…
My name is Bob Wombacher and I am the owner of a small motel – Bashful Bob’s Motel – in Page, AZ 86040. A few weeks ago you printed some glowing reviews and comments about my business. Shortly after, we began getting phone calls and inquiries and reservation requests from people, mostly French, who wanted to patronize our establishment. To say it was overwhelming is an understatement.
To date we have received nearly 400 requests for information or to apply for reservations. Unfortunately we are not equipped to handle such volume. We have a small business and, while we are happy for the help you have given us, we need to “turn off the spigot,” so to speak.
The e-mails and phone calls your help has given us have resulted in over 600 reservation/nights, spread out over the next 7 months.
Is there a way to stop your reports, at least temporarily? Any suggestions you can make will be helpful in solving this problem.
You certainly do have great coverage in France.
Bashful Bob’s Motel
P.O. Box 2990
Page, AZ 86040